Servers:

• Performance monitoring on servers (and relevant applications):

 

Windows O/S – availability, patch levels, event log (configurable)

• Exchange (availability, performance)
• SQL server (availability, performance)
• IIS (availability, performance)
• Terminal Server (availability, performance)
• Backup Exec (success, errors/failure)
• Generic log file monitoring (customizable for 3rd party applications)
• CPU (%), disk capacity, SWAP/memory (% and raw amount)

 

Network::

• Routers (bandwidth %, availability, TCP port and protocol availability)
• Switches (bandwidth %, availability, TCP port and protocol availability)
• VPN (availability and possibly more)
• General:
  • Availability of hosted services (ISP, hosted mail, hosted applications)
  • Website and content availability

Desktops (Windows):

• TCP / Connectivity
• Processes (availability)
• CPU (%), disk capacity, SWAP/memory (% and raw amount)
• Patch levels (with security bundle)
• O/S errors (via event log) (with security bundle)
• Application compliance (with security bundle)
• Asset monitoring (with security bundle)
• A/V — definition updates, virus activity, A/V process running (with security bundle)

Desktops (Macintosh):

• TCP / Connectivity
• Processes (availability)
• CPU (%), disk capacity, SWAP/memory (% and raw amount)

Security Services:

• A/V — definition updates, virus activity, process running
• Syslog (for central security issues from across network)
• Firewalls — security events, availability (Cisco Pix, SonicWALL, NetScreen, WatchGuard, FortiGate)
• Windows Patch levels
• O/S errors (via event log)
• Application compliance (4 times daily)
• Asset monitoring (weekly, during operation hours when devices are on)
• VPN — connectivity, errors